Shipping & Returns

Please note: We do not ship to PO Boxes - please use your residential or work address.

Products are usually dispatched from our offices between one and three working days after payment has been confirmed. Payment confirmation is immediate for Credit Card payments, and usually takes less than 24 hours for EFTs, although this does differ depending on which banks are involved. Shipping speeds depend on stock levels and shipping method chosen. Shipping times are an estimate and are not guaranteed. Outlying areas may experience delayed shipping. If a delivery is expected to take longer than seven days, the customer will be contacted.

Should a product not be immediately available, the customer will be contacted and given the option of a refund or placing a back order for the product.


Credit Card Acquiring – Payment Gateway

Credit Card Transactions are acquired by Payfast.co.za, a registered systems operator and payment gateway in South Africa. Card Holders may go to www.payfast.co.za to view Payfast's security policy.


Returns Policy:

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 14 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, marketing@trackfleet.co.za

If a client is not satisfied with a purchase, it can be returned within five days of the delivery for a full refund, less the shipping costs.

A full refunds will only be issued if products are returned unopened and with all packaging, manuals and other material, of any nature, that were part of the original purchase.

All products being shipped back to Track Fleet must be repackaged into their original packaging. Should a product be damaged while being shipped to our offices Track Fleet will not be liable for the damages. We therefore recommend that you insure your products when shipping them back to us.


Warranty

All products are covered by their respective factory warranties and Track Fleet offers a 7 day swap-out warranty on all faulty products. Shipping expenses will not be paid for by Track Fleet. It is the responsibility of the client to ensure the goods are returned to Track Fleet with all their original packaging and any additional accessories and manuals.